Not Taking It For Granted That It Will Always WorkWednesday, August 12, 2009
About once a year I am not able to transfer my photographs from my computer's hard drive into the blog using my FTP server. The problem, in every case, has been an issue with Blogger which is owned by Google. This means that technical support is non existent and even an acknowledgement that there is a problem is rarely ever posted by Blogger. I have stopped trying to see if the problem is in my computer. A way around the problem is to upload my photographs on to a web-based photo site (in my case it’s called Photobucket). Then by using the HTML address of the photo the picture appears like magic here as is the case now with a portrait of Rebecca I took last year. My fuzzy knowledge of HTML prevents me from customizing the position of the photo. About all I can do is select tiny, medium and small.
Furthermore I have learned to ignore the indication from Blogger that my blog is taking longer to publish. If I wait for the publish sign it could be hours or days. I simply open my Explorer again and check my blog. The blog is published in spite of the warning that it isn't.
This year's turmoil (the last five days) has coincidentally (?) happened when I experienced problems with some web sites like the Globe's and some videos from the NY Times. I decided to find out by calling Telus tech help. It took me three days before I finally got through. My call was taken by what must have been a very young cababayan of mine (a fellow Filipino countryman/woman). She did not respond directly to any of my questions. She would answer, "Can you hold? Let me ask." My question was, "Is the web or in particular Telus having speed issues in BC?" After some back and forth she finally acknowledged that it was and has been a Telus issue in BC for the last four days. There is no recording or any information on this on any Telus site.
This is certainly not a rant. I have vowed not to have any on this blog. But surely customers should be informed of technical issues that prevent us from finding out why our web connection is not working properly? Surely now that checking one's e-mail every morning is as important as being able to turn on the lights in the kitchen to make breakfast should mean that Telus and other internet providers must have the same obligation as BC Hydro to satisfy its customers. Yes 120 volts, 60 cycles and 100 Mbps!