February 9, 2015
Dears Sirs,
Since that purchase I have come to believe that the
intentions to design this vacuum might have been good but the end result is a
terrible contraption which at my age (72) makes me wonder if I have to spend,
yet again on a new one.
My repeated complaints to your on line service have only
gotten me, “These are the sevice centres near your area.”
The Hoover has these design problems:
1.
When you lift the vacuum, to perhaps pass it
over stairs the gaskets give way and the machine loses sucking power.
2.
The plastic hose has a memory so it twists all
the time. One has to un-twist it.
3.
Because of 2 and because the wire leading to the
motor in the revolving carpet wand is in that hose the motor now works
intermittently.
4.
When you remove the carpet sweeping wand to use
one of the two accessories a plastic mold within the wand falls out.
5.
The brush accessory is hard to put away or
remove. I have arthritis. The corner accessory is much too loose and falls out.
6.
Cleaning this vacuum is a real chore and one
must be diligent to notice if the cyclonic action is indeed turning or blocked.
7.
The retractable chord retracts all the time when
one does not want it to. Pulling out to make sure it stays out involves many
attempts.
8.
I know it must be some Canadian law (so that
vacuums can only be used in small condos and not in homes) but the power chord
is simply not long enough.
9.
I have had many cases of putting the hose in its
place on the flimsy grab on the back. Then as I carry the vacuum up the stairs
for storage in one of the closets I find myself holding the dust container
while the rest of the unit falls down the stairs.
In short this unit is one of the
worst vacuums I have ever owned. I plan to save up enough money when this unit
finally goes to its maker in the dump, and buy a better designed vacuum for
which I might get some satisfaction.
I received an immediate response to the above which consisted of a pleasant man directing me to my closest authorized service centre.